1. Overview

At MATTORIS SUPAMARTS LIMITED, we want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it under the conditions below.

2. Return Period

• Returns are accepted within 7–14 days from the date of delivery.
• Products must be unused, in their original packaging, and in a resalable condition.

3. Eligible Returns

You can return items if:

• They are defective or damaged.
• The wrong product was delivered.
• The product does not match the description on our website.

4. Non-Returnable Items

Some products cannot be returned, including:

• Perishable items (e.g., food, drinks).
• Personal care products (e.g., cosmetics, skincare) once opened.
• Clearance or final sale items.

5. Return Process

• Contact our customer service at info@mattoris.com
• or +234 XXXXXXXX to initiate a return.
• Provide your order number, reason for return, and photos if applicable.
• Our team will guide you through the return process.

6. Refunds

• Refunds are processed after we receive and inspect the returned item.
• Approved refunds are issued via the original payment method.
• Shipping costs are non-refundable, except for defective or incorrect items.

7. Exchanges

Exchanges are allowed for defective or wrong items. Contact our team to arrange a replacement.

8. Contact Us

For questions about returns or exchanges, reach out to:

Email: info@mattoris.com

Phone: +234 XXXXXXXX

Effective Date: April 9, 2026